Dell Provides Specialized Support for Classroom Environments
Dell announced today at the International Society for Technology in Education (ISTE) education show in Denver a new flexible, two-tier service that will provide schools with comprehensive support for technology within the classroom. As technology plays an increasingly important role in the modern classroom, time wasted in waiting for equipment to be fixed or replaced can cause widespread disruption to teaching and student's learning.
(Media-Newswire.com) - Dell announced today at the International Society for Technology in Education ( ISTE ) education show in Denver a new flexible, two-tier service that will provide schools with comprehensive support for technology within the classroom. As technology plays an increasingly important role in the modern classroom, time wasted in waiting for equipment to be fixed or replaced can cause widespread disruption to teaching and studentís learning. Dellís specialized support services for classroom technology can provide schools with the reassurance that technology investments are supported and that minimal disruption to daily school life and teaching should occur in the event of an incident.
Available to schools that buy both equipment and installation services from Dell, as part of their Connected Classroom learning environment, the new services will each run on a three-year contract and can be bought on a per classroom basis, from a single room upwards. Specific service details include:
Connected Classroom Support
Remote helpdesk staffed by specially trained Connected Classroom technical support agents from Dell, accessed through a local toll-free number . Collaborative validated support services involving Dellís key classroom technology partners including Promethean and FrontRow. As well as various classroom management software and interactive software partners that enable collaboration for teachers and students. Proactive case management. Remote resolution, with onsite diagnostic and repair options as required or for purchase as needed only. Connected Classroom Advanced Support
Includes all the elements of Connected Classroom Support plus these additional support features:
On-site labor diagnostics and warranty repairs. Management of OEM warranty repair process on customersí behalf. Last year Dell launched the Connected Classroom learning environment with the goal of helping schools integrate technology beyond the PC lab into every aspect of the teaching and learning environment. More recently, Dell announced it is enhancing the Connected Classroom by offering a range of new services that give schools and teachers the training and confidence to use technology to improve the teaching and learning experience. Dellís Connected Classroom environment augments traditional teaching methods, helping teachers adopt individualized, collaborative, and project-based learning practices, which ultimately help students become more engaged, gives them more ways to collaborate on key projects, and learn in ways best suited to their needs.
Quotes Mark Horan, vice president of Dell Global Education
ďDell has spent a great deal of time listening to customers and developing the Connected Classroom over the last few years to meet the needs of teaching staff and students in todayís learning environment. The new Connected Classroom support services provide schools with fast and reliable help through a single point of contact. Our aim is to help ensure schools maximize learning and teaching time without worrying about IT downtime causing widespread disruption. By offering a two-tier model, customers can take advantage of these professional services and get the right level of support when it is needed most.Ē
As part of its activities around the ITSE ( International Society for Technology in Education ) Conference, Dell has launched the Connect Your Classroom competition.* For a chance to win $20,000 worth of Dell Connected Classroom technology to improve your schoolís classroom experience, fill out an application and create a video no longer than three minutes to show us why you feel your school should win a Connected Classroom.
*NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. LEGAL RESIDENTS OF THE 50 UNITED STATES ( D.C. ), 18 YEARS AND OLDER WHO ARE A SCHOOL FACULTY MEMBER AND who did not purchase any equipment for purposes of entering the Contest .
VOID WHERE PROHIBITED. Enter Contest by: 7/14/10 . For Official Rules and prize description, visit [www.connectyourclassrom.com]. Sponsor: Dell Marketing U.S.A. L.P., One Dell Way, Round Rock, TX 78682
This story was released on 2010-06-29. Please make sure to visit the official company or organization web site to learn more about the original release date. See our disclaimer for additional information.